1. Products can only be returned to Cup of Wisdom for credit within 7 days from invoice date even if Cup of Wisdom is at fault. If Cup of Wisdom is not at fault and the customer wishes to return product, the customer will: 1.1. Pay the cost of freight of the goods both to them and back to Cup of Wisdom, 1.2. Pay the cost of freight of the goods back to Cup of Wisdom if returning for credit and then received a replacement item of the same quantity.
2. Returned products can only be credited at the value equivalent to the current market value of the products.
3. Damaged goods are not eligible for return. Products to be returned must have a returns authorisation (RA) number clearly visible on the outside of the package (NOT on original carton), and the product must be unopened and in a re-sellable condition acceptable by Cup of Wisdom.
4. Any goods that have been written on or defaced by you or your courier will not be eligible for return.
5. Cup of Wisdom only accepts complete cartons with no items missing. Cup of Wisdom does not accept for credit sleeves of products nor individual items.
6. Approved product returns must be returned to Cup of Wisdom within 3 days of the RA number being issued or the goods will be declined and returned to you at your cost.
7. All returns outside the above conditions are subject to a minimum 20% restocking fee, if and only if Cup of Wisdom agrees to accept the return at the sole discretion of Cup of Wisdom. Cup of Wisdom is under no obligation to accept returns of Product from Customers.